Shipping Services

This Privacy Policy sets out how we, www.eshipper.com, collect, store and use information about you when you use or interact with our website, www.eshipper.com (our website) and where we otherwise obtain or collect information about you.

This Privacy Policy is effective from 24th March 2021 and in compliance with the PIPEDA laws.

ABOUT US:

Canada Worldwide Inc. (we, our and us) operates the website.

Canada Worldwide Inc. is based in Canada, our registered address 9 Van Der Graaf Ct, Brampton, Ontario, L6T 5E5, Canada.

Our email address is info@eshipper.com.

Data controller: www.eshipper.com

WEB SERVER LOG INFORMATION:

We use a server to host our website. Our website server automatically logs the IP address you use to access our website as well as other information about your visits such as the pages accessed, information requested, the date and time of the request, the source of your access to our website, and your browser version and operating system. 

USE OF WEBSITE SERVER LOG INFORMATION FOR IT SECURITY PURPOSES:

We do not access log data from our website server collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analyzing log files to help identify and prevent unauthorized access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.

USE OF WEBSITE SERVER LOG INFORMATION TO ANALYSE WEBSITE USE AND IMPROVE OUR WEBSITE:

We use the information collected by our website server logs to analyze how our website users interact with our website and its features. For example, we analyze the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser used.

You can reject some or all of the cookies we use on or via our website by changing your browser settings, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please see our cookies policy.

INFORMATION WE COLLECT WHEN YOU CONTACT US:

We collect and use information from individuals who contact us following this section.

Email:

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email.

TRANSFER AND STORAGE OF YOUR INFORMATION:

Contact form:

When you contact us using our contact form, we collect your name, email address, and IP address. We also record for tax purposes.

E-Newsletter: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed or if we decide to cancel our e-newsletter service, whichever comes earlier.

Call Recording:

When you call us, we may record your call for the only purpose of training and development of our employees. We will not use your call record data except for the purpose mentioned herein and your data is secure with us.

CRITERIA FOR DETERMINING RETENTION PERIODS:

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

The purpose and use of your information both now and in the future such as whether it is necessary to continue to store that information to continue to perform our obligations under a contract with you or to contact you in the future;

  • Whether we have any legal obligation to continue to process your information;
  • Whether we have any legal basis to continue to process your information;
  • How valuable your information is;
  • any relevant agreed industry practices on how long information should be retained;
  • the levels of risk, cost and liability involved with us continuing to hold the information;
  • how hard it is to ensure that the information can be kept up to date and accurate; and
  • Any relevant surrounding circumstances.

HOW WE SECURE YOUR INFORMATION:

We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including:

Only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible;

  • Using secure servers to store your information;
  • verifying the identity of any individual who requests access to information before granting them access to information;

TRANSMISSION OF INFORMATION BY EMAIL:

Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet, you do so entirely at your own risk.

We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

RIGHTS about YOUR INFORMATION:

Subject to certain limitations on certain rights, you have the following rights about your information, which you can exercise by sending an email to info@eshipper.com :

To request access to your information and information related to our use and processing of your information;

  • To request the correction or deletion of your information;
  • To request that we restrict our use of your information;
  • To receive information that you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller;
  • To object to the processing of your information for certain purposes; and
  • To withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information based on your consent before the point in time when you withdraw your consent.
  • The right not to be subject to a decision based solely on automated processing, including profiling which produces legal effects concerning you or similarly significantly affects you.

VERIFYING YOUR IDENTITY WHERE YOU REQUEST ACCESS TO YOUR INFORMATION:

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.

These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorized access to your information.

HOW WE VERIFY IDENTITY:

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.

If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation to be able to verify your identity before we can provide you with access to your information.

We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

RIGHT TO OBJECT TO THE PROCESSING OF YOUR INFORMATION FOR CERTAIN PURPOSES:

You have the following rights about your information, which you may exercise in the same way as you may exercise by sending an email to info@eshipper.com :

  • To object to us using or processing your information where we use or process it to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ based on any of these purposes; and
  • To object to us using or processing your information for direct marketing purposes.

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • Clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
  • Sending an email to info@eshipper.com, asking that we stop sending you marketing communications or by including the words “OPT-OUT".

For more information on how to object to our use of information collected from cookies and similar technologies, please see our cookies policy, which is available on the cookie policy page.

COOKIES:

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customizing a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

Targeting or Advertising Purposes:

Using Cookies for targeting and advertising purposes allows us to display adverts on the website, and to collect information about your usage of the website to make advertisements more relevant and personalize to you and your interests. We may use third parties to display relevant and personalized advertisements to you through their networks.

ESSENTIAL AND NON-ESSENTIAL COOKIES:

Cookies can be classified as either ‘essential’ or ‘non-essential’.

Essential cookies:

These are cookies that are either:

  • Used solely to carry out or facilitate the transmission of communications over a network; or
  • Strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-essential cookies:

These are many cookies that do not fall within the definition of essential cookies, such as cookies used to analyze your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

SESSION AND PERSISTENT COOKIES:

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

Session Cookies:

Session cookies last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies:

Persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first?

First and third-party cookies:

Cookies can be classified as ‘first party’ or ‘third party’.

CHANGES TO OUR PRIVACY POLICY:

Where we make changes to our Privacy Policy, we will notify you by email (where possible) or by posting a notice on our website. We will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

CHILDREN’S PRIVACY:

We do not knowingly contact or collect information from persons under the age of 16. The website is not intended to solicit information of any kind from persons under the age of 16.

It is possible, that we could receive information about persons under the age of 16 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 16, please do so by sending an email to info@eshipper.com.

COPYRIGHT:

The copyright in this Privacy Policy is either owned by or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.

CONTACT INFORMATION: 

If you have any questions regarding these terms and conditions of this website, please contact us by any of the following means;

Web: www.eshipper.com

Email: info@eshipper.com 

Sales Email: sales@eshipper.com

Operations Email: operations@eshipper.com

 Address: 9 Van Der Graaf Ct, Brampton, Ontario, L6T 5E5, Canada.

Contact Us: +1-905-671-1771

© All rights reserved.                 March 2021.

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