Reem
16 mins read
12 mins read
Reem
June 25, 2025
Are you someone who sells bulky items, for instance, a beautiful designer couch, high-value electronic items, or medical equipment? If the answer is yes, you’d already be aware that your customers are expecting more than just a box delivered to their front door.
But here’s what could pose a challenge in this scenario: you don’t offer installation or setup, and your usual shipping partner doesn’t provide those extra services either.
So, what do you do?
You now have two choices:
Maybe you even think about making an exception with your usual carrier for this one order, which would usually mean paying more than your average shipping cost.
If this sounds familiar to you, the white glove delivery option is the solution you are looking for.
In this guide, discover why this premium service could be a game-changer for your business.
Essentially, white glove delivery is a premium delivery service that you can offer your customers if you sell items including furniture or electronics that require special handling, setup, or installation.
It is different from standard shipping, because with the white glove option, delivery isn’t just limited to the curb. In fact, it allows you to go the extra mile for your customers both literally and figuratively.
What does the white glove delivery option include? The following:
This level of service will help you ensure that each delivery is convenient, professional, and stress-free.
According to a recent report published by Statistica, by the end of 2025, the furniture industry in Canada is likely to generate a total revenue of US$20.30 billion. With half a year already gone, the furniture market in North America is already booming. So if you haven’t already thought of including the white glove option to your bulky/large item delivery, now is the time to do that. With a high-value service like white glove delivery, the list of repeat customers will definitely go up. After all, customer satisfaction is of utmost priority for any eCommerce business
Now, it is true that standard shipping works well for everyday items, but when you're delivering bulky and heavy items including luxury furniture, electronics, or healthcare equipment, this is where you as a seller should take the opportunity to elevate customer experience.
White Glove Delivery is the perfect way to make a lasting impression. This is how it helps you as a seller:
Offering a premium shipping service like white glove delivery will help your business attract buyers who prioritize service, and are willing to pay for it.
If you want to build trust and position your brand as thoughtful, reliable, and quality-focused, an exceptional delivery experience will help you achieve that with your customers. Create a delivery experience that they can rely on.
From setup to packaging removal, your customers should enjoy a hassle-free delivery experience. This not only gives you an edge over your contemporaries but will also bring you the raving reviews you’d want for your business to grow. For a seller, word-of-mouth is one of the best ways to organically gain customers.
With the white glove delivery option, you will avoid the expense and complexity of long-distance or in-house logistics. This service handles it all for your customers.
For instance, a customer orders a sectional sofa from your website or through Amazon/ Walmart. They expect it to be placed in their living room, fully assembled, and not just left at the curb.
Another customer wants you to deliver a smart home system. They assume it will be installed or at least set up correctly, not just delivered in a box.
In both cases, the expectations of both your customers go beyond the standard delivery. If you were making an exception, your initial instinct would be to find a one-time local solution to make it happen.
Now you must remember that these one-off arrangements are rarely efficient or cost-effective. “Why?”, you might ask. This involves last-minute coordination, higher-than-usual delivery fees, and little to no consistency in service quality.
Not only does this create more work for your team, but it also increases the risk of delays and can leave your customers with a forgettable post-purchase experience.
If your business sells furniture, electronics, appliances, or any product that requires setup or in-home placement, relying on ad hoc delivery services isn’t the sustainable option.
In fact, you will need a delivery strategy that’s scalable, dependable, and designed to meet your customers’ expectations each time they place an order with you.That’s exactly where white glove delivery solution comes in.
Let’s now delve deeper into white glove delivery benefits for your business.
Offering white glove delivery as a solution isn’t just about the customer. It’s also a smart business decision.
For example, a customer orders a high-end recliner from your website. With an option for inside delivery, they can get it unboxed, placed in their living room, along with empty carton boxes being removed from their home after setup. Now, a service like that would surely make your customer happy.
When a customer orders a $3,000 glass-top dining table, a service like white glove delivery will ensure that it’s not only delivered with care but also assembled correctly on-site, reducing the chance of breakage or mishandling.
Imagine, a customer purchases a home entertainment system from your electronics brand. Instead of it just being delivered in a box, at an extra cost they have the option to receive a complete, in-home setup.
A customer who had a seamless delivery and setup of a $5,000 treadmill is far more likely to return for their next fitness purchase, and recommend your business to others.
Now, you might be wondering: “Is this really for me?”
If your products fit any of these categories, white glove delivery is worth considering for business:
If you want to keep your customers happy, reduce returns, and protect your brand reputation, white glove delivery is the ultimate solution. Infact, according to a report by Grand View Research, the last mile delivery market is projected to grow significantly because of increasing consumer demand for high-quality logistics experie
Let’s get specific about what your customers expect—and what you can offer through eShipper.
White glove delivery typically includes:
This level of service creates a seamless, stress-free experience that your customers will remember.
Offering white glove delivery as an option can benefit your business, but it comes with its own set of challenges including cost management, finding reliable partners, and handling the complexity of logistics. So how do you eliminate it all and focus only on delivering the solution to your customers? eShipper can simplify this process for you and help you offer the service without the usual headaches.
Here’s how eShipper supports your business with the white glove delivery option:
1. Premium Service at Cost-Effective Pricing
eShipper takes away the worry of shifting pricing with a solution like white glove delivery. With access to multiple carriers on the same platform, you now can choose carriers who would provide you better pricing based on your product type, destination and the required services.
For example, a bulky product like a massage chair or a luxury recliner can be shipped with white glove care at a reasonable cost.
2. Tailored Shipping Methods for Specialized Products
Different products mean different shipping needs. For instance, fragile electronics, large furniture, or custom artwork require special care and handling.
A platform like eShipper connects you with carriers specialized in managing a wide variety of SKUs, ensuring your products get delivered safely and installed correctly, minimizing any damages and returns.
3. Local Expertise in Every Key Market
A specialized service like white glove delivery is offered by limited carriers. eShipper works with dedicated teams and vetted carriers in Canada and the U.S. giving you access to reliable white glove service whether last mile delivery takes place in a Downtown condo in Toronto or a more remote area.
As a seller, you’d know this is a huge advantage for your business.
4. Reliable Delivery Speed with Care
A premium delivery experience like white glove means timely service. eShipper’s carrier network balances both speed and customer service, helping you manage customer expectations for timely and careful delivery, whether you’re shipping bulky furniture or electronic equipment.
5. Flexibility to Handle Varied SKUs
From compact to oversized, you need to have a delivery solution for everything. eShipper’s platform supports these diverse categories, enabling you to offer white glove service on the products that need it most without disrupting existing shipping workflows.
By leveraging eShipper’s expertise and network, sellers can offer white glove delivery that enhances customer satisfaction, reduces damage-related costs, and elevates their brand—without the complexity often associated with premium shipping.
Adding white glove delivery to your offerings can elevate your customer experience and set your eCommerce brand apart. If you sell both small to large items, begin by identifying which products might require white glove delivery as a service. The next step would be to partner with a trusted solution provider, who’d be able to connect you with reliable white glove carriers. The final step would be to set the right expectations for your customers. Let them know about the white glove option, what it includes, and how it enhances delivery experience.
Your customers might enquire: ‘Is white glove delivery more expensive than standard shipping?’ Well, the answer is yes. It does cost more than standard shipping but when you show them the value for this service including inside delivery, installations, debris removal etc, they’d be more than happy to pay for it.
For your business, this would mean fewer returns, better customer reviews, and higher repeat business.
Discover eShipper’s white glove delivery option if you want to get access to flexible pricing options tailored to your business and shipping volume!
Yes, you can offer white glove delivery on select items that require it, keeping your costs in check.
Tipping isn’t necessary but your customers can tip the white glove service professionals if they want to. It is a great way to compensate them for their time and expertise.
Yes, white glove delivery teams are trained in safe handling, so that your products arrive in perfect condition and reduce damages.
Yes, especially for fragile, oversized, or luxury products, white glove delivery solution ensures lower returns and enhances customer experience, making it a smart investment for your business.
It depends on various factors. Costs vary based on product size, distance, and service levels, but usually range from $100 to $500 or more per delivery. eShipper offers flexible pricing tailored to your logistics needs.
If you ship items that are expensive, delicate, bulky, or require setup, white glove delivery helps you provide a premium customer experience that supports your brand and reduces risk and damages.
