Exceptional Courier Services Should Have These 6 Qualities

Sarah Kermalli blog author
Sarah Kermalli Apr 24, 2017 • 5 min read
Shipping Company

So, you’ve set up your eCommerce business and you’ve got your product ready to go. Great! But which courier service are you going to use? There are so many out there that it’s easy to feel overwhelmed and uncertain. Luckily, there are some trail markings along your deciding route to look out for. If you’re in the market for exceptional courier services, here are some qualities to keep in mind during your eCommerce journey.

Focus on Customer Service 

The best courier for your shipping solution should be one who cares for the customer’s needs and is ready to face any issue head on. They must be receptive to any problem that you or clients may have and work toward a resolution. They should care about every individual delivery and display a level of professionalism that best represents you and your brand. Customer service is the top reason a client will choose to leave a company and go to a competitor, so evaluate your courier and see if they meet your standards.

Reliability and Honesty

Nobody wants to wait on an overdue package. That’s why it’s important that your shipping solution has time as a priority. They need to be consistent with the date of delivery on every package. Occasionally, some outside force can delay a delivery. That can’t be avoided. But they should have an easy tracking system in place where you can see exactly when your delivery is expected.

Clear Communication

It’s helpful to have clear communication with your shipping provider. That way, you’re never left in the dark when interacting with your client. Contacting your courier service shouldn’t be a battle to get a reply. They should be open to hearing from you and your company. Your carrier should have a contact page on their website with all the information you’ll need to contact them if you or your customer should have an issue. Also, they should be quick to offer a resolution if a problem should come up.

Easy to Use

If a shipping solution is difficult, it’s not the one for you. Shipping should be a streamlined process that works easily with your eCommerce business. One new idea to watch out for is integration your shipping with your shopping cart. This simplifies everything! It merges ordering and shipping into one process so your shipments are planned for delivery as soon as the order is placed.

Shipping Options

Your business is unique and so are your company’s shipping needs. A courier service that treats all companies the same is not much of a shipping solution. Your shipping solution should offer several options and price plans that suit your individual requirements. Also look for what types of solutions they offer. All companies have different necessities, so make sure they have a plan that works well for you.


A courier service can promise you the world, but they can’t hide from their customer reviews. Your carrier should have a network of people who enjoy doing business with them and a good relationship with their clients. Customers are vocal about how a company has treated them. A good reputation should be your main deciding factor in a shipping service.

To learn more about what traits to look for in courier services, contact eShipper today. We're here to answer all of your questions and fulfull your shipping needs.

Get the inside scoop.

We'll send more eCommerce insights, tips, and inspiration straight to your inbox.