Changing courier services is a big decision for any company. With nearly a third of all customer complaints stemming from something involving the delivery of shipments, it’s always best to look before you leap and make sure you’re working with a professional. If your business is considering switching, there are a few red flags to look out for before you do.
Packages become lost or damaged
One major focus in choosing a courier is its loss prevention policies. How often does the courier service experience loss or damages on their shipments? Moreover, if a loss does occur how does the courier service compensate the client for the mishandling? A solid loss prevention policy and good client relations gives a stronger and more ideal courier service. For eCommerce businesses, which rely on courier services for their client satisfaction, a reliable loss prevention policy is paramount.
Impersonal Customer Service
If a courier service sees you as a bottom line or number, they probably see your delivery in the same way. An impersonal courier service who views you as a number shows that your business is not valuable to them. Courier services should give you a sense of security and show you that your company is important to their operation. They should demonstrate personal care of your account and be quick to resolve any issues you may have. If they won’t, that should be a major red flag to look for another service.
The shipping price should fit your company and be within your budget. Shop around for the price ranges of other courier services. Many shipping companies offer a range to suit your shipping needs. eShipper has several solutions. We have a wide range of options and can offer up to 70% off for your company. It’s all about what works best for you.
The courier service that you choose will be representing you at people’s doorsteps and places of business. If the representative is not polite and professional, then it will reflect on your company. It’s important to note the standard that the courier service sets for itself and that it is on par with your level of professionalism that you display to your clientele.
Bad Reputation or Bad Reviews
Research the courier service that you are interested in. Clients are usually very vocal about the quality of a company and whether they would use them again. Search star ratings and client comments on different sites to get a good idea about what kind of company you may be dealing with. Are they efficient? Are they reputable? Are they prompt?
All of these can be found in their reviews If there is something you need clarification on, check whether they have a way to contact them or submit inquiries. eShipper might be the shipping solution that you’re looking for. We pride ourselves on our professional and efficient courier services. Every client has a name and every delivery is handled with care. Customer service and accuracy is our number one priority. You can rest easy knowing that your courier service needs are in good hands with eShipper. Contact us for more shipping solutions today!