Had some issues registering for an account but customer service quickly got me in touch with Mujtaba who actually set it up for me and sent me instructions for how to complete. When the carrier did not arrive the next day I contacted Mujtaba for help and he scheduled a new pick up for me the following day.Even after he had done that, Mujtaba sent me a follow up e-mail to confirm and wish me a good flight as I was leaving the country that day. This level of customer service is world class and I would highly recommend this company.Mike
14:37 04 Jul 22
Started using eShipper a few months ago. Sara has been amazing and helpful - So
14:08 04 Jul 22
A convenient and fast way to regularly send parcels. We saved a lot of money and time when we started working with E-Shipper.Special thanks to Ahmed Sabah for the impeccable customer service!
16:22 03 Jul 22
I'm enjoying the simplicity and functionality of EShipper's calculated rates through our Shopify checkout. Our account manager Zeeshan has been extremely helpful setting up our backend to insure our customers are getting the best shipping rates. Thanks You Zeeshan and Eshipper!
01:22 29 Jun 22
To date, I have found eShipper to be a dependable, honest and professional company as we have explored a solution to Canada fulfillment for our product lines. Husein has been prompt, insightful and resourceful as my key contact within the company. I look forward to a continued successful relationship.
14:19 24 Jun 22
eShipper has made the shipping process so easy for me as a small business owner. My account manager, Shahina, is also extremely helpful. Amazing experience overall!
22:27 23 Jun 22
I signed up with eshipper a few days ago.I talked to Husein after, He was accommodating and answered all the questions I had as a small business owner. He explained in depth how the website works and even offered a zoom call to help me if I had any difficulties navigating the website.
17:39 21 Jun 22
Husein Nathoo at E-Shipper has been a pleasure to work with. He is extremely knowledgeable about what the E-Shipper program offers and has been a tremendous help getting setup and started using the E-shipper platform. I look forward to working more with Husein and his team moving forward!
18:12 20 Jun 22
Amazing service, reliable and efficient.Setting up a shipping account can be complicated but Brad is very kind, friendly and answered all my questions patiently and in a timely manner.It makes me confident that I will be able to be reliable toward my customers since I know Brad is accessible if there’s any issue.Nothing beats good customer service.
Sophie B. Samson
21:20 14 Jun 22
Shahina Jaffer has been my E Shipper account manager for the last year. She has gone above and beyond to assist with my shipping needs during office hours but especially outside of these.She has been approachable by phone, text and email.I can highly recommend Shahina.Karin KriekaardEclipse Art GalleryHuntsvilleOntario
22:56 12 Jun 22
I have a lasercut business . I had phone conversation with Zeeshan, the eShipper agent regarding how eShipper can help me to deliver my products to customers in a timely manner. I found Zeeshan very knowledgeable not only about his job , but also about E-marketing . I got a very valuable piece of advice about how I can extend my business over the province and even over the country. He is very friendly , approachable and patiently listen to the customers. Great experience with e-Shipper customer service. Thanks.
Hesam A. Ardakani
19:58 12 Jun 22
Zeeshan has helped me understand what eshipper does. He is patient, friendly and professional. He walked me through the process of signing up and understanding the costs that I could save. I can't wait to start shipping. I can’t say enough good things about him and his customer service. I would recommend him to anyone. 10/10.
21:52 11 Jun 22
We are very pleased with eShipper services. It really is a great asset to help our business grow. eShipper makes shipping easier for the business and helps our clients to get a more affordable shipping rate. eShipper also has a great team to support us and thanks to our business development manager Husein for his wonderful service. He is very helpful and also very pleasant to work with.
MRS. KOIZUMI PLANT
18:11 10 Jun 22
I have been lucky enough to work with Shahina and it has been a real pleasure. She is so helpful and answers my millions of questions. There has been a learning curve transitioning to Eshipper but she has helped me every step of the way.
17:22 10 Jun 22
Huseinali Nathoo is my representative with eShipper. He is very busy but well organized. You have to be patient if he hasn't answered yet because he will always get back to you. As a new member with eShipper, he first scheduled a virtual introductory session and then gave an overview of what I should know and expect. In addition, he reassured me by giving me shipping options to better serve my customers. He is available to receive my requests at any time. I recommend his services because I am happy working with him.
15:46 10 Jun 22
Shahina managed my order like a professional. They kept up with changes to location/quantity details, and found better rates than the competition. I had a great experience with no hidden costs!
16:46 09 Jun 22
I am currently using eShipper as my shipping service for my online business and I am very satisfied with their service. They have an amazing customer service. Suheil being a Business Development Manager, is doing a great job and he is very easy to reach out to regarding all of my inquiries related to shipping. He gets thing done very fast.
Ali Rahat Khan
15:34 09 Jun 22
Very helpfull service by account manager.
14:44 09 Jun 22
Shahina is the best service every
20:10 07 Jun 22
Szybko można złożyć zamówienie. Krótki czas oczekiwania.
17:51 07 Jun 22
Husein Nathoo reached out to me immediately to see how I could be assisted. My first shipment went smoothly and I saved a substantial amount of money. I hope this continues as I can save our company a lot of money through this service.
15:31 07 Jun 22
My account manager Sabira Kassem is amazing to work with. Time and time again she has found solutions to our business needs as we have shifted in response to the pandemic. We've recently added a service to ship to the USA and eShipper has provided us with great international services and rates. We have been with eShipper for over a year and a half and would highly recommend them as your one-stop shipping solution.
15:24 07 Jun 22
Mujtaba & the whole team at eShipper have been amazing to deal with and SO helpful. We are very thankful for their service & support.
22:50 03 Jun 22
I have been with E Shipper from past 2 months, the process of creating pre paid shipping labels was made really easy by this platform. I was on boarded by Roxanne Sinclair and since the beginning Roxanne has been really helpful in everything, there was immediate resolution of all issues and the response timing and communication was perfect because of personalized attention.The platform does need some work as it still does not update all the information on the system immediately buy again the staff is well trained for these kinds of situation so our problem gets solved on Calls.I hope to keep working with Roxanne.Thanks
18:37 03 Jun 22
Great experience working with Husein, my account manager. He is so patient and professional to answer all my questions, also I am satisfied with the features and services that eShipper provides, supper helpful for small business.
16:57 03 Jun 22
I'm very glad that I signed up with eshipper best customer service. Hats up to Michelle Ruhland my account manager very professional and helpful.
15:33 02 Jun 22
Our company just signed up with eShipper. Hussein, our account manager has been a tremendous help. From answering all my emails and phone calls to walking me through eShipper's shipping process.
16:40 01 Jun 22
Husein Nathoo was very helpful and amazing customer service. 100% recommend eshipper and Husein as your assistant.
18:40 21 May 22
Exceptional Service! Husein is very pleasant and attentive, he went above and beyond to ensure i was comfortable navigating the platform. i feel very confident that my business needs are in great hands!
20:12 19 May 22
Great help from Husein. Had some concerns about sending an item out and he helped me at every step during the process, and answered all my questions. Very quick and efficient.
19:07 18 May 22
Ahmed and his team have been great to deal with, been 1 year now since we've been using their shipping services and customer service is second to none. I've tried 3 other shipping companies as well, however I always come back to Eshipper every time. Thanks Ahmad for always making yourself available!
16:37 10 May 22
These guys are the best around-competitive rates plus always go above our expectations. Dealing with Husein Nathoo has been an amazing experience from our initial setup to other inquires. He is always available and allows my team to grow to new heights with his expertise and great attitude. Definitely give E-shipper a try and you wont go anywhere else.
Bella Casa Vita Bella
18:54 03 May 22
Excellent support from the Eshipper team! They are extremely quick and responsive whenever we have needed help on any shipping related inquiries and their platform saves so much time by the integration with our online store. Absolutely recommend their service, 100%!!
19:01 29 Apr 22
Nice and easy shipping experience👍
00:33 28 Apr 22
Suheil has been a pleasure to work with and has helped with every step of transitioning our operations to utilizing the eShipper platform for our order shipment needs. When emailing for support, I can always count on a quick response from the team, which is a breath of fresh air compared to other organizations that take days to respond to inquiries. And the bonus to all of this - shipping rates are excellent and the application is easy to use!
17:59 26 Apr 22
Nothing but good experiences so far. Eshipper helps me get the best rates for worldwide express shipping. Thank you!
08:14 13 Apr 22
We have been very happy with the service eShipper provides our business. We are a fast growing company with dynamic shipping needs. Our account manager Ahmed Sabah has been extremely helpful with daily support to our business. He is competent, professional with a personalized touch. Ask for Ahmed if you are starting an account with eShipper!
14:19 05 Apr 22
A special shout out to Amanda for getting the job done. It was one of our first orders and there was a bit of a hiccup shortly after the shipment left our factory but the customer received the goods and was very pleased with the communication and customer service he received from their COMOX Shipping partner.
20:35 31 Mar 22
Husein Nathoo helped me set up my account and answered all my questions, he was excellent and very helpful. After looking at a couple of rates and dealing with Husein I wish we knew about eshipper months ago!
20:00 24 Mar 22
Very good customer service and support. Competitive pricing. We have been with Eshipper for many years. Abdul Syed is our point of contact. He is very helpful and always provides solutions to our shipping needs in various countries.
Sewanti Ayurvedic Series
16:58 16 Mar 22
We have been a customer for almost 2 years. The portal is great as all the shipping options are on one page. We had experienced a minor 'hiccup" ,both support and our account manager were responsive and issue immediately resolved. We will continue to be a customer and recommend eshipper.
14:26 16 Mar 22
Amazing service. Discovered this company by chance. Very cheap rates, with an actual person to speak to and help you. Can't ask for more. Well, maybe a slightly more jazzy website, but I'll take function over form.
01:26 09 Mar 22
They are excellent.
Olayinka Olayemi Animashaun
14:04 15 Feb 22
Well I’ve seen a few bad reviews on here. To be fair Eshipper is a broker for shipping companies, not the company that transports your shipment. Eshipper has no control over the delivery of your package. Whether it is late or damaged that is the responsibility of the shipping company ie. FedEx, UPS etc. With this said the negative reviews of damages or late deliveries that is completely out of their control and should not be reflected in these reviews. I have used all different shipping companies ie, Canpar, UPS and they are all horrible. Trying to talk to anyone is painful when items are delayed or damaged. What you do get with this service is fair pricing and customer service. Granted we have had our ups and downs but they will always try to resolve the problem. Even when the problem may not be directly theirs. That I can say is worth something to me.
Now to protect yourself as a shipper make sure you always take pictures of your packages. Pictures with box measurements, weights and how it’s packaged. It may help you if there is ever a dispute.
Thank-you to Abdul for being a great account manager and always helping out when problems arise the odd time. Your service is excellent!
We have been using EShipper for a long time. Easy to use online interface, competitive pricing. Able to submit commercial documents online, arrange pick up, and track shipment easily. Highly recommended!
I wanted to express my gratitude to EShipper and CloudEMS System teams that helped our store to complete the Christmas orders shipments efficiently with the lowest shipping rates for our customers. Most importantly, the delivery and logistic co-ordination have been seamlessly carried out.
This won’t have been possible without the diligent support of your professional services.
We were lucky enough to have professional business partners eShipper and EMS.
High-level customer service is hard to find, especially in the shipping world but Eshipper has shown us and our team @Blacksaw.co how it's done. Beautiful work! I would highly recommend working with these incredible people!
eshipper has been instrumental to my business I get support with day to day operation without having to wait on the phone. Same with email. They helped me grow my business and expand into other markets. Ahmad Alabid is my account manager and I definitely recommend him as a consultant.
I found EShipper online about a few months a go needing help with international shipping. From the initial call, Gagan was amazing to work with. Down to earth, patience and determined to work with me to get me rates that I needed. If I had a question or needed help, she was there and on top of things. Even though it was the holidays and I am sure she and their team were swamped, it felt like I was given special attention which speaks volumes to their customer service. I am and will be using these guys for a while.
Eshipper makes handling claims super easy and efficient. Vanessa is the best from claims, she addresses all issues for you in one phone call and unlike dealing with purolator or ups directly that give you the run around. 6/5 stars if i could.
We came across EShipper at a time when we were really needing a better shipping solution. The old method we were using where we were manually imputing data to print labels is now long behind us!
EShipper allowed us to link our e-commerce site directly to our account with them and made syncing order data as simple as clicking “sync” to receive up to date orders.
When your a start up or small business and need something quick and competitively priced I would highly recommend EShipper! I have searched all over for reasonable shipping rates for our abnormal size packages and hands down these guys are the best.
Last but not least they have incredible customer support!!!
Amanda (who assisted me with setting up my account from the beginning) has always been quick to respond and very helpful when we needed her. I couldn’t help but to right a good review after reaching out to her for assistance at 9PM on a Thursday night and receiving help right away! Because of her, and her teams dedication we were able to keep printing labels to keep us on track for the holiday season!
So thank you Amanda and EShipper! You guys have done a wonderful job at making shipping easy for e-commerce. And also supporting the small business community!
I have nothing but good things to say about the service. this is perfect for small buisnesses that do not ship alot of volume. they offer good discounts on smaller packages with a very easy to navigate interface. only problem I have had is there program seems to be buggy once and a while when I use Chrome but a couple screen refreshes fixes the problem.
As a first timer using eshipper, I thought I made a mistake and I was freak out. I contacted eshipper on FB and a representative, Stephen, saved my day. I truly appreciate the customer support I received from Stephen. Thank you once again.
Shabbir and his team have been amazing. He got shipments out this week that used to take weeks to coordinate. Every time he e-mails me to let me know something is ready to ship I am blown away at the turn around time. Shabbir is so detail-oriented and focused. You can tell he loves his job and strives to be the best at it. I am more than thrilled. He has more than met my high expectations.
Absolutely AMAZING service - it has been a while since I received such great customer service. Not only do they provide you with much cheaper rates for shipments but every time I call Ahmad Al Abid he promptly helps me with any query I have. He even knows when I am calling - talk about personalized customer service!!!! Recommend eShipper for sure!
The company I work for deal with EShipper exclusively, this is all because of Carole! She always goes above and beyond for us whenever we need anything done immediately, knowing that we are getting the lowest prices possible definitely helps! Thank You Carole!
I've had the pleasure of dealing with Amanda and other eShipper personnel in preparation of getting my business off the ground. She's been more than amazing in trying to find creative ways to overcome some of my challenges and was very patient about it, not to mention genuinely interested in not only getting my business, but keeping it. I highly recommend this service!
Great service and great rates! Beating Canada Post on many of my orders. This is an excellent ecommerce solution and their website plugin is spectacular. Offer my customers their choice of a variety of service levels and rates. To say I'm very impressed is an understatement. Stephen has been a great help getting things set up and I was up and running within a matter of minutes!