Help and Support

How Can We Help?

The world doesn't stop, so why should we? eShipper's experienced Customer Care team is always available. From simple inquiries to tracking a package, we're your direct connection to the solution as soon as you need it.

Contact Us

Call toll free

1 877 373 9222

Track a Shipment

Track a Shipment

Trace your package now

eOrder Help

eOrder Help

eShipper’s Warehouse Management System

FAQs

FAQs

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New to eShipper?

eShipper is your integrated shipping solution in the cloud. From domestic and international courier and freight services, to full order management and warehouse solutions, we've got all of your shipping needs covered!

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How Does it Work?

Let us walk you through the process.

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eShipper University

From Tips & Tricks to the Ins and Outs of the platform, immerse yourself in the eShipper experience and say sayonara to your shipping woes!

Developer Resource Centre

eShipper has an API that easily plugs into your shopping cart or internal system. Here's what you need to get started:

How are We Doing?

We're always looking for ways to improve your experience. Tell us what you want to see more of, and we'll try our very best to make it happen! You can give us a call, send us an email or LiveChat us to resolve any questions or concerns.

  • Shipping Inquiries

    Is there a cost to register or use eShipper?

    How do I create a shipment?

    How do I arrange a pick up?

    What kind of shipments can I book on eShipper?

    Do I have to ship a minimum amount to get these preferred rates?

    How soon after I sign up can I begin actually shipping?

    As a customer of eShipper will I be able to track all my shipments in real-time?

    Does eShipper allow me to get online quotes?

    Does eShipper offer warehousing and fulfillment services?

  • eShipper Platform Usage

    How do I edit or cancel my shipment?

    How do I use the address book?

    How do I update my credit card?

    What if my shipment is not picked up?

  • Payment, Troubleshooting & More

    Does eShipper integrate with shopping carts?

    What forms of payment are accepted?

    How often am I invoiced?

    Is eShipper responsible for customs clearance?

    What if I already have an account with one or more of these carriers?

    What is eShipper insurance?

    Can I create multiple users on my account?

    Why am I getting an error message when I try to register?

    Why does my invoice show a different price than what I accepted when creating a shipment?

    What is SmartePost?

    How can I get on SmartePost?

    How do I use SmartePost on eShipper?