My company had a constant issue with our shipping. More precisely the fluctuation of rates. We did some investigation into 3rd party shipping and contacted seven different companies. While some offered good rates, getting in contact with an actual human was next to impossible. It all felt very informal. Kind of a hands off sort of approach and just guiding people to their website to get answers. The only company that didn't do that was eshipper.com. I called at 10:00am and was in a face to face meeting with my account manager Ali in less than four hours. Ali has held my hand so to speak, through every step of the process, including the integration of our API. If I could give them 6 stars I would. Thanks again guys from the entire FlavourArt Distro team.
18:59 03 Dec 21
Customer support is incredibly helpful. Thank you Prats for all your help. I'd still be at it if you didn't help me with my first shipment. Also the price is right. This is definitely how I'm sending all future shipments.
00:02 02 Dec 21
I am satisfied with the service Husein provided. After I made a wrong entry on the shipping document, and he solved the problem very quickly. He is responsive and very professional.
22:41 30 Nov 21
Outstanding service! My account manager, Hussein was been incredibly helpful with my business and getting my shipments out on time and efficiently. The team has gone out of their way to help me out with getting shipments to the warehouse and ensuring the process goes smooth. Thanks Hussein and the whole team !!
22:06 30 Nov 21
00:51 27 Nov 21
22:43 19 Nov 21
As a new start up, from day 1 I have been very nervous about the shipping end of things. I have not shipped anything yet with eShipper as I'm in the final stages business wise before I can send out but Husein at eShipper has been phenomenal with customer service so far. I am feeling so much better about how to go about things once I am ready to ship and he has assured me he's with me every step of the way. He has been very professional and been able to contact me at my convenience and schedule. Thank you very much Husein and I look very forward to working with you closely soon.
20:45 18 Nov 21
Business owner here using E-Shipper. My company currently uses E-Shipper Canada and are beginning to use their USA services after a wonderful year. Their software is straightforward, President is very direct and customer service team is highly responsive.Pratistha Srivastava in particular is a fantastic point of contact. She handles all of my company's inquiries and if there are any issues she is on top of everything within the half hour. Highly responsive, helpful, kind, and contacts any team member needed in any situation. If you have a chance to work with Pratz, do it
18:37 17 Nov 21
The service Husein has provided for me has been nothing less than immaculate. He has gone out of his way to win my business and I have never received customer service on a level he has provided. I was skeptical when he first reached out as I am not fond of trying new companies, but after a few conversations my assistant seems to prefer their platform compared to others. Stating it is very easy to use and she has Husein to contact whenever she requires assistance, on some occasions early morning where he has always responded. Thanks again buddy!
18:35 17 Nov 21
Smart & Knowledgeable & Fast reacting lady
21:18 16 Nov 21
We've only recently begun utilizing eShipper for our business shipping needs & have been very pleased with the experience! Not only are the rates substantially lower than booking directly with major shippers - but their customer service has been great! Shout out to Ahmed Sabah for looking after his clients!
L.A. Collection Office
23:33 15 Nov 21
Answered the phones quickly. Spoke with a real person, not a bunch of pre recorded prompts. Definitely reccomend!
16:02 13 Nov 21
Honestly a GAME CHANGER when owning an e-commerce store. My agent is Pratistha and she's doing incredible work helping me out with shipments, requests and actually anything she can possible help.What I like the most about Pratistha and e-Shipper is the fact that they're available at any time to help you with your requests. You can text your agent, you can set-up a call... anything that can better suits you.No more headache. No more trying to figure out things on your own, with e-shipper you actually have a team available to help you.Using them since almost a year now and it helped my business better than any other third-party services.Thanks Pratistha & e-shipper, you're doing such an incredible work.neatathletics.com
01:04 11 Nov 21
A big shout out for Pratistha Srivastava. She responded to my email and calls swiftly! I really appreciate the dedication she has showed towards customer service.
19:56 10 Nov 21
Thank you eshipper for your incredible customer service, efficiency and dedication to ensuring the best possible shipping experience. My shipping agent, Sabira, is extremely helpful and professional. She goes above and beyond to assist me with shipping and truly masters the art of shipping logistics and client relations. I look forward to continuing to work with eshipper into the future!
04:21 06 Nov 21
I would like to shout out for Sajeda Noormohamed.Although she is in accounting department she responded to my email swiftly!I really appreciate the dedication she has showed towards customer service.I hope all employees can be as focused as Sajeda is! ;)
12:39 05 Nov 21
I have worked with eShipper for many years now and I have to say, they are always there for you when you need them. Gagan, Aamer and the entire management team are not afraid to roll their sleeves up and work the long hours to service their client and meet their needs. They have done this countless times for us and we are forever grateful for their service and our business relationship together. Thank you!
20:28 04 Nov 21
Honest review from a Shopify Merchant.I was very hesitant to work with a 3PL in general. We were just launching our brand and didn't know our volumes or if we could even afford warehousing / a 3PL service. We also had very specific needs - as we ship food.eShipper was great in tailoring THEIR business solutions to OUR needs. They invested in freezer storage, FOR US. They lowered their pricing tier, FOR US (since they saw the potential). They set up an account manager to fully understand OUR BUSINESS.Some highlights of my experiences:1. Gagan, our Account Manager is THE BEST. She is always in constant communication & brings forward practical solutions that are passed on to our customers, generating more positive experiences. She sets up all of our supplier pickups and ensures that our needs are communicated to the warehouse team.2. Mikaeel, the warehouse manager, was GREAT during the onboarding process. He took the time to understand our products, what a defect looks like, and ensures the team is picking/packing per our direction. I can only say great things about him. Our communication dropped off slightly, but it isn't needed as frequently anymore due to their team understanding the process.3. The warehouse team -- although I don't know their names, every 3-4 weeks when we come visit, they smile at us and are extremely professional. They pick and pack CORRECTLY and in a TIMELY manner. I believe we've shipped out over 7,000 orders and have only had 1 or 2 instances with errors. I won't dock them points for that... human error happens! Plus, I'd say that 6,998/7,000 orders being correct is a win. They also perform inbound inspections accurately and in a timely manner. We have a lot of inventory, so the fact that they do this so accurately/quickly impresses me every time.4. They fulfill quickly. We actually asked them to slow down in case customers put in the wrong address. They shifted our schedule accordingly and now everything runs even smoother!5. Optimizing boxes - they give us recommendations for box sizes so we can order accordingly. This has saved us a tremendous amount of money.Non-biased statements:1. Their shipping rates are really competitive. I wouldn't say it's the lowest I've ever seen, but it's close to it.2. Their pick and pack rates are reasonable. The more your ship, the better the rates. I've been quoted lower rates at low volumes elsewhere, but as volumes go up, it more than makes up for it.3. Their warehousing rates are extremely reasonable.4. Their claim support is good. It's not the greatest and a bit fragmented, but that job is likely A LOT harder than what meets the eye - especially when we ship 1500+ packages a month. It's great that it's included in the price we pay and that we don't have to handle it ourselves. I think it would be a bigger headache if we were to handle it, so I can't really complain.5. Expect to pay for everything (bubble wrap, labels, etc.) You also need to provide your own packaging solutions. I wish this was a more done-for-you solution but it really isn't the end of the world. They track packaging inventory on your behalf, so you have plenty of time to order from your supplier when you're running low, but they won't do it FOR YOU.In general, I do highly recommend them. They really do take the time to understand the needs of your business - their account management and support teams are really good. They are accurate, quick and their tech integration (for Shopify in my experience) is damn'-near seamless. No partner is perfect, but I don't think there is a more perfect partner for us.Thanks eShipper.
17:28 27 Oct 21
EShipper will provide a competitive rate with most of the major carriers. I had some difficulty with the claims process but these issues have been rectified with the assistance of my Account Manager, Dushant.
16:33 15 Oct 21
They ship fine. Customer service phone response could be improved. I had a complicated issue which took several hours of my time to resolve, but is has been settled.
16:13 13 Oct 21
Toujours très performants et rapide
14:10 11 Oct 21
I have been using eShipper for a couple of months now and it's great. Awesome customer service. Michelle has been great dealing with an issue I had with one of the carriers. On the ball 👍🏼
22:56 05 Oct 21
Steve from eShipper is awesome! Hands down the best business dev. manager I have ever dealt with. He is very helpful and gets back to me in a very timely manner. He will go the extra mile to make sure that my concerns are addressed. eShipper gives us great rates and is very easy to use. I highly recommend them!
19:02 05 Oct 21
Awesome , I used for my business, they give best price
Abdul Rahman Sheikh
03:58 30 Sep 21
Sometimes cheaper than the regular price, usually about the same as Canada post small business account
00:12 13 Sep 21
The staff are super helpful and patient and supportive throughout the entire process. Shipping boxes out and care packages to my university is so easy, once you get the hang of it. And most definitely economical. Thank you eshipper team!
15:12 09 Sep 21
23:30 31 Aug 21
First time trying to ship a large item from Ontario to Nova Scotia. No clue how to even begin. A friend told me she had a great experience shipping a large tractor part to Alberta with Michelle Ruhland eShipper. Best move ever. Michelle took care of everything. Guided me through the whole process even when my shipment details kept changing. Very professional, found me a great deal, excellent communication. Highly recommend
02:30 25 Aug 21
It is easy for me to recommend eShipper. Their rates are good. But it is their customer service that astounds me. Shipping is the one part of my business that I can't control, that makes it stressful. I have had a couple of issues with packages (nature of the business) and my eShipper account representative has been there to help, without fail. They have proven to me that they are as invested in my success as I am!
12:46 05 Aug 21
eShipper has been a great addition to our small business helping us save money on shipping costs. Great service, value and customer service.
Worlds Best Cream
18:41 19 Jul 21
We've started using shipper at the beginning of the pandemic. They offer amazing pricing from the same professional couriers we've been using. Very easy to use! Highly recommend!!
15:53 17 Jul 21
Easy to use. Very good service.
00:14 17 Jul 21
Great way for a small business like myself to lower costs of shipping and still give a1 service to clientele. They can improve on the communication with their chat bot and customer care, but you hardly ever have to use it as their systems are really good. I often refer them for other startups.
20:38 16 Jul 21
We started using eShipper when Canada Post was threatening Strike action. I don't know why we didn't look into it sooner. The Rates and choices of Carriers are excellent and the Billing system is super convenient. I think we might have used Canada Post for 5 or 6 packages since April of 2020. eShipper has really made things easier for us and gets things to our clients faster and safer.
19:43 16 Jul 21
Cheap and fast compared to rival companies. Well worth it and support responds fast. Shipped pallets & parcels with them and its super easy.
01:21 10 Jul 21
eShipper is a great tool for small businesses! We use this service so that we can find the best shipping option for our Canada Wide deliveries. It's so helpful!
15:14 09 Jul 21
EShipper has been invaluable in providing reasonable shipping costs during a difficult COVID time
06:27 09 Jul 21
There should be an eShipper in every one of the over 200 countries in the world. This is what 21st century professionalism and global business ecommerce offering should be all about.
21:44 08 Jul 21
Well I’ve seen a few bad reviews on here. To be fair Eshipper is a broker for shipping companies, not the company that transports your shipment. Eshipper has no control over the delivery of your package. Whether it is late or damaged that is the responsibility of the shipping company ie. FedEx, UPS etc. With this said the negative reviews of damages or late deliveries that is completely out of their control and should not be reflected in these reviews. I have used all different shipping companies ie, Canpar, UPS and they are all horrible. Trying to talk to anyone is painful when items are delayed or damaged. What you do get with this service is fair pricing and customer service. Granted we have had our ups and downs but they will always try to resolve the problem. Even when the problem may not be directly theirs. That I can say is worth something to me.
Now to protect yourself as a shipper make sure you always take pictures of your packages. Pictures with box measurements, weights and how it’s packaged. It may help you if there is ever a dispute.
Thank-you to Abdul for being a great account manager and always helping out when problems arise the odd time. Your service is excellent!
We have been using EShipper for a long time. Easy to use online interface, competitive pricing. Able to submit commercial documents online, arrange pick up, and track shipment easily. Highly recommended!
I wanted to express my gratitude to EShipper and CloudEMS System teams that helped our store to complete the Christmas orders shipments efficiently with the lowest shipping rates for our customers. Most importantly, the delivery and logistic co-ordination have been seamlessly carried out.
This won’t have been possible without the diligent support of your professional services.
We were lucky enough to have professional business partners eShipper and EMS.
High-level customer service is hard to find, especially in the shipping world but Eshipper has shown us and our team @Blacksaw.co how it's done. Beautiful work! I would highly recommend working with these incredible people!
eshipper has been instrumental to my business I get support with day to day operation without having to wait on the phone. Same with email. They helped me grow my business and expand into other markets. Ahmad Alabid is my account manager and I definitely recommend him as a consultant.
I found EShipper online about a few months a go needing help with international shipping. From the initial call, Gagan was amazing to work with. Down to earth, patience and determined to work with me to get me rates that I needed. If I had a question or needed help, she was there and on top of things. Even though it was the holidays and I am sure she and their team were swamped, it felt like I was given special attention which speaks volumes to their customer service. I am and will be using these guys for a while.
Eshipper makes handling claims super easy and efficient. Vanessa is the best from claims, she addresses all issues for you in one phone call and unlike dealing with purolator or ups directly that give you the run around. 6/5 stars if i could.
We came across EShipper at a time when we were really needing a better shipping solution. The old method we were using where we were manually imputing data to print labels is now long behind us!
EShipper allowed us to link our e-commerce site directly to our account with them and made syncing order data as simple as clicking “sync” to receive up to date orders.
When your a start up or small business and need something quick and competitively priced I would highly recommend EShipper! I have searched all over for reasonable shipping rates for our abnormal size packages and hands down these guys are the best.
Last but not least they have incredible customer support!!!
Amanda (who assisted me with setting up my account from the beginning) has always been quick to respond and very helpful when we needed her. I couldn’t help but to right a good review after reaching out to her for assistance at 9PM on a Thursday night and receiving help right away! Because of her, and her teams dedication we were able to keep printing labels to keep us on track for the holiday season!
So thank you Amanda and EShipper! You guys have done a wonderful job at making shipping easy for e-commerce. And also supporting the small business community!
I have nothing but good things to say about the service. this is perfect for small buisnesses that do not ship alot of volume. they offer good discounts on smaller packages with a very easy to navigate interface. only problem I have had is there program seems to be buggy once and a while when I use Chrome but a couple screen refreshes fixes the problem.
As a first timer using eshipper, I thought I made a mistake and I was freak out. I contacted eshipper on FB and a representative, Stephen, saved my day. I truly appreciate the customer support I received from Stephen. Thank you once again.
Shabbir and his team have been amazing. He got shipments out this week that used to take weeks to coordinate. Every time he e-mails me to let me know something is ready to ship I am blown away at the turn around time. Shabbir is so detail-oriented and focused. You can tell he loves his job and strives to be the best at it. I am more than thrilled. He has more than met my high expectations.
Absolutely AMAZING service - it has been a while since I received such great customer service. Not only do they provide you with much cheaper rates for shipments but every time I call Ahmad Al Abid he promptly helps me with any query I have. He even knows when I am calling - talk about personalized customer service!!!! Recommend eShipper for sure!
The company I work for deal with EShipper exclusively, this is all because of Carole! She always goes above and beyond for us whenever we need anything done immediately, knowing that we are getting the lowest prices possible definitely helps! Thank You Carole!
I've had the pleasure of dealing with Amanda and other eShipper personnel in preparation of getting my business off the ground. She's been more than amazing in trying to find creative ways to overcome some of my challenges and was very patient about it, not to mention genuinely interested in not only getting my business, but keeping it. I highly recommend this service!
Great service and great rates! Beating Canada Post on many of my orders. This is an excellent ecommerce solution and their website plugin is spectacular. Offer my customers their choice of a variety of service levels and rates. To say I'm very impressed is an understatement. Stephen has been a great help getting things set up and I was up and running within a matter of minutes!